These rules also forbid them from using their powers for any purpose other than those defined within the context of their function, under risk of removal of their CSR account, or even their player account.
The Support Team is subject to strict rules that prohibit them from teaming, exchanging with, duelling with any player, or resurrecting them. This is of course the same for all teams: CSR, dev, event, etc. We remind you that members of Support dedicate their time (both game and real life time) to ensure that everyone can play in a peaceful environment: try to have this in mind when you contact a Team member. Any breach will be sanctioned according to our procedures for sanctions and escalation policy. When a member of Support contacts you, you must follow their instructions and reply with courtesy and politeness. Any unfair complaint against a member of Support may be subject to a sanction. If you have a disagreement with a member, you can address a complaint, duly documented, to which will be forwarded to the head of Support. They must behave with politeness and courtesy at all times. Members of Support are in charge of solving the various problems related to the game (technical, disciplinary, etc.). If a player thinks he knows the identity of the player behind the CSR (or any NDA members of a Ryzom team), he is prohibited from disclosing the information to others and doing so would be cause for sanctions to be applied. Its members are volunteers under non-disclosure agreement (NDA) and are not allowed to reveal their identity neither to other players nor to other members of the Ryzom teams.
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